[Update: HSBC UK Down] HSBC banking application down, session expired error? You’re not alone

[Update: HSBC UK Down] HSBC banking application down, session expired error?  You’re not alone

New updates are added at the bottom of this story …….

The original story (published April 19, 2021) follows:

Incoming is a service failure alert!

Is the HSBC mobile banking app down, not working, or sending a notification that says “Your mobile banking session has expired. Please log back in“?

Please note that the service is apparently down in parts of the UK, leading affected users to take to the microblogging site Twitter and other chat platforms to stress their concern.

Take a look at what some of the people involved have to say:

your mobile bank is down? I keep getting messages, your connection has expired, please reconnect, but it keeps doing the same when I connect?
The source

I came to Twitter to confirm that your app is down. Click on the account and get this.
The source

your banking application is down? When I click on my account, has the session expired? I tried to reconnect but the same thing happens.
The source

A quick glance at the outage detector – a service that gives real-time insight into outages and other issues – shows that HSBC is having a problem in some areas. Here is a live breakdown map highlighting the same:

As to whether there is an official word on the matter, well, that’s yet to come. But be informed, we are keeping an ongoing eye on the service’s social media and other official channels for more information.

We will therefore update this page with relevant information as we enter it. If you are experiencing the issue discussed here, stay tuned for more updates.

Update 1 (April 19)

HSBC UK’s Twitter support has officially recognized problem and suggest users to opt for online banking services while the problem is resolved.

We know that some customers have problems using our Mobile Banking app. We are very sorry and are working hard to resolve this issue. Please use online banking if you can, and come back here for updates.

Update 2 (July 30)

Many frustrated users have again flocked to Twitter to find out why the HSBC banking app is down or no longer working. The problem, however, has not yet been recognized.

@HSBC Is internet banking down? Unable to access both the professional account on the browser and the personal account via the app? Your own website shows ok status but can’t get past login screens? (Source)

@HSBC_UK App down again. No support for iOS 15 either after many promises. Total disaster. (Source)

@HSBC_UK Online banking and mobile banking apps appear to be on the decline. Do not allow me to log in (Source)

Update 3 (August 20)

IST 1:30 p.m .: HSBC UK customers are reportedly facing an outage in banks’ mobile banking services.

hi, there seems to be some problem with the mobile banking app, it says i am not connected to wifi or mobile network, but mobile network and wifi are working fine?

I am also having problems with the app. On iPhone

The bank has since recognized this problem affecting mobile and online banking. In a Tweet, the bank says:

We know that some customers have problems using online and mobile banking. We are truly sorry and are working hard to resolve this issue. You can come back here for updates or if your query is urgent, please call us on 03457 404 404.

We will continue to monitor this and update with new information as it becomes available, so stay tuned.

Update 4 (August 21)

4:52 p.m. (IST): HSBC UK is once again down or down if user reports are valid. The bank has yet to confirm the same.

@HSBC_UK why is the app down, please indicate what is happening with (Source)

@HSBC_UK online banking for my elderly dad is down. He lives in North Wales and the ISP is BT. Do you have a current problem because its internet is otherwise fine? (Source)

The @HSBC_UK app is down again. (Source)

Reports on Downdetector also indicate that users are having issues with the service.


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Michael J. Birnbaum

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